What Is WaziBot?
WaziBot is a WhatsApp AI business assistant built for small businesses. It gives your business a 24/7 AI employee that answers customer questions, takes orders, manages products and appointments, and keeps sales moving — all inside the WhatsApp conversation your customers already use.
The short version
Most small businesses worldwide already run their sales through WhatsApp — customers message to ask about a product, place an order, or book an appointment. The problem is that answering every message by hand doesn't scale: messages get missed at night, orders get lost in long chat threads, and a business owner ends up doing the job of a full-time sales assistant with no time off.
WaziBot connects to a business's WhatsApp number and handles that entire conversation automatically — from "what do you sell?" through to a confirmed, paid order — using an AI assistant trained on that specific business's own products, services, and pricing.
Who WaziBot is for
WaziBot is built for small and growing businesses that sell products or services through WhatsApp — retail shops, restaurants and food businesses, salons and barbershops, consultants, and other service providers who take bookings. If a business's sales conversation currently happens in a WhatsApp chat, WaziBot can automate it.
How WaziBot works
A business connects a WhatsApp number to WaziBot — either their own dedicated number, or a shared number where multiple small businesses each get their own independent WaziBot assistant. From there:
- A customer messages the business's WhatsApp number as they normally would.
- WaziBot's AI understands what they're asking for — browsing products, asking a question, placing an order, or booking an appointment — and responds naturally.
- For a purchase, WaziBot builds a cart, walks the customer through checkout, and accepts payment through the methods the business has configured.
- The order (or booking) is created immediately and the business is notified — no one has to be watching the chat in real time for a sale to happen.
- If a conversation needs a real person — an unusual question, a complaint, a negotiation — WaziBot hands the conversation off to the business owner directly.
Everything WaziBot actually does
See the full features page for complete detail, or the deeper dives on WhatsApp AI, order management, and customer support.
💬 AI Customer Conversations
Understands natural WhatsApp messages — not rigid button menus — and responds using the business's real products, prices, and policies.
🛒 Orders & Checkout
Builds a cart, confirms the order, and accepts payment via EcoCash, PayPal, cash on delivery, bank transfer, or BLIK, depending on what the business has set up.
🗓️ Appointments & Bookings
Service businesses can let customers book directly through WhatsApp or a public booking page — WaziBot checks real availability and prevents double-bookings.
📦 Products & Inventory
Businesses manage their product catalog and stock levels from a dashboard; WaziBot reflects real-time availability in every conversation.
👥 Customer Support & Handoff
Handles routine questions automatically, and hands off to a real person when a conversation genuinely needs one.
📣 Marketing & Referrals
Broadcast campaigns, QR codes linking straight to WhatsApp or a booking page, and a referral program for word-of-mouth growth.
📊 Dashboard & Analytics
A single dashboard for orders, customers, products, bookings, and sales — no digging through chat history to find what happened.
🌐 Business Website
WaziBot can generate a public storefront website for a business automatically, with support for multiple languages.
Built for how small businesses actually operate
WaziBot doesn't require a dedicated WhatsApp Business API setup, a developer, or technical configuration to get started — a business can be live and taking orders on WhatsApp within minutes of signing up. As the business grows, it can move to its own dedicated WhatsApp number without losing any order history, customers, or configuration.
Where WaziBot is used
WaziBot is built for businesses worldwide — including support for local payment methods relevant to each region, such as EcoCash in Zimbabwe and BLIK and bank transfer in Poland.
Pricing
WaziBot offers a 30-day free trial with full access to Growth-tier features, including native bookings. After the trial, businesses choose between the Starter and Growth plans, or a custom Enterprise plan for larger operations. See the full breakdown on the pricing page.
Try WaziBot free
No credit card required. Your WhatsApp AI assistant can be live in minutes.
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